Frequently Asked Questions
Everything you need to know about shopping with Steve Madden Canada.
What are your shipping options within Canada?
We offer standard shipping across Canada via Canada Post and Purolator. Orders over $125 qualify for free standard shipping, while expedited options are available at checkout for an additional fee.
What is your return policy?
We accept returns of unworn, unwashed merchandise in its original packaging within 30 days of purchase. Please note that clearance items marked as 'Final Sale' are not eligible for return or exchange.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer price adjustments?
Yes, we offer a one-time price adjustment if an item goes on sale within 7 days of your original purchase date. The item must be in stock in the same size and color to qualify.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I determine my correct shoe size?
Most of our styles run true to size, but fit can vary by design. We recommend consulting our detailed Size Guide located on each product page for specific measurements and fit tips.